The documents that govern WirelessONE's services and our obligations to you as a customer. Each is available below as a PDF, and in printed form on request at the WirelessONE operating office.
The agreement between you and WirelessONE: services, billing, suspension and termination.
WO-LEG-TCS-001The rules for using WirelessONE services and the WirelessONE network.
WO-LEG-AUP-001How to cancel — one calendar month's written notice — and your rights under the Consumer Protection Act.
WO-LEG-CCP-001All service packages, speeds and monthly prices.
WO-LEG-TAR-001Our service commitments under the End-User and Subscriber Service Charter Regulations.
WO-LEG-SVC-001Our service commitments, your rights as a customer, and how complaints are handled.
WO-LEG-COC-001Accessibility commitments and accommodation for customers with disabilities.
WO-LEG-COD-001How to lodge a complaint, the response times we hold ourselves to, and escalation to ICASA.
WO-LEG-CPL-001What personal information we collect, how it is used and protected, and your rights.
WO-LEG-PRV-001How WirelessONE complies with the Protection of Personal Information Act, 4 of 2013.
WO-LEG-POP-001How to request access to records under the Promotion of Access to Information Act, 2 of 2000.
WO-LEG-PAI-001All documents effective 31 August 2026, approved by the Director, WirelessONE (Pty) Ltd.
Questions or printed copies: admin@wirelessone.co.za · (017) 422 0299